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General Information
IMPORTANT NOTES
• The AGENCY will assist with obtaining visas provided that passports and all required documents are submitted in full. For international trips, a passport valid for at least 6 months is mandatory.
• The AGENCY is not responsible for problems arising from the failure to submit the required visa documents on time and in full.
• Obtaining a visa does not mean that entry into that country will be granted. Passport control officers have the authority to refuse entry to a person. In such a case, responsibility lies with the passenger.
• Since extra beds are provided in triple rooms at hotels, the third bed may be smaller than a standard bed. Some hotels do not provide a third bed. The AGENCY will inform its guests of this during the sale of packages involving such hotels.
• Child prices are valid only on the condition that the children stay in the same room and cabin as their parents as the 3rd and 4th persons. For the 0–2 age child policy, the child must not have reached the age of 2 by the return date of the tour; for the 3–12 age child policy, the child must not have reached the age of 12 by the return date of the tour.
• The AGENCY reserves the right to make changes to the program due to external factors.
• If participation in the tour is insufficient, the AGENCY will notify its guests of the cancellation/change 21 days before the tour departure.
• The AGENCY acts as an intermediary between the airline and our passengers and is subject to the Hague Protocol of 28.09.1955. Flight times may change before departure. All times must be confirmed 48 hours before the departure dates. Our passengers have purchased the tour knowing and accepting that flight details may change.
• There is a 20 kg baggage allowance on domestic low-cost flights.
• The AGENCY reserves the right to change the hotels specified in the program, provided that their category remains the same.
• Optional tours are organized subject to a minimum participation requirement. They may not be organized when participation is insufficient. If the number of participants is insufficient, prices may be revised by the guide and a new arrangement may be made.
• Guests who will not participate in optional tours to be conducted en route will be directed by our guide to rest areas located before the city entrances.
• Tours that are not permitted to be visited by local authorities for any reason during the tour will not be carried out. The AGENCY is not responsible for the inability to conduct these tours.
• In the event of cancellation or change, the “AGENCY SALES AGREEMENT” shall apply.
• Two of the evening meals you will have during the cruise are formal dinners, and every male passenger who wishes to dine there is advised to bring at least one suit, while female passengers are advised to bring at least one evening dress.
• During the cruise, the restaurant and tables where our group will have dinner will have been determined in advance and numbered according to names. Therefore, from the first meal to the last meal on board, everyone will sit in the places determined in advance.
• During check-in on the ship, without exception, every passenger (only one person in the case of couples) must present a credit card to the ship’s reception or pay a cash deposit when collecting the cabin keys. Cash is not accepted anywhere on board except in the casino. EUR and credit cards are accepted on board. You can check all your expenses on the televisions in your rooms.
• It is strictly prohibited to bring alcohol, irons, hair dryers, etc. onto the ship.
• At the beginning of our cruise, luggage tags in specific colors for all the luggage of our group will be provided to you together with your cruise ticket. You must attach these tags to your luggage at the cruise port.
• Your luggage may not arrive at your cabins until late in the evening on the first day of the ship’s departure. This is caused by the high volume and crowds and is entirely the responsibility of the ship. Therefore, on the first day you board the ship, it is advisable to put essential items in a small hand luggage bag and take it with you.
• The ship’s departure times must be strictly observed. At ports, passengers must board the ship no later than 60 minutes before our ship’s departure time. Otherwise, you may be unable to board the ship. Our agency will not be responsible for such a situation.
• At the end of our cruise, you must pack your luggage, attach the tags that will have been left in your cabins the night before, and leave your luggage in front of your cabin doors by 00:00. After completing the disembarkation procedures, our group will collect their luggage from the station where the group’s luggage is located. WE STRONGLY REQUEST THAT EACH OF OUR GUESTS COLLECT THEIR OWN LUGGAGE BY TOUCHING AND CHECKING IT.
• ALL GUESTS MUST KEEP THEIR ROUND-TRIP AIRLINE TICKETS AND CRUISE TICKETS WITH THEM. GUESTS WHO DO NOT PRINT OUT THEIR TICKETS ARE THEMSELVES RESPONSIBLE FOR ENTRY INTO THE COUNTRY / SHIP.
